The link opens the next page where you can link all your warranties, care packs, and support agreements, view your currently linked warranties, manage warranty shares, transfer ownership of the warranties, and remove the currently linked warranties. Scan the invoice or packing list showing your purchase (or ideally the support contract), then call HPE. You`ll probably ask yourself to email them a copy of your document. Creating an account takes no more than 5 minutes, as only account information is requested by default. Once you have an account, you can either combine your company`s warranties, care packs, and support agreements, or, if they`re already linked to an existing account in your company, you can easily be added to it. Click on the “My Support Link” link at the bottom left of the page (see below). If you know the specific type of support you need to link (support contract, package support, or warranty), or if you want to view everything previously related, you can also select the links below. If you purchase directly from HPE, support contracts are registered for your company and HPE account. You should be good at support, but remember that your colleagues create HPE accounts and assign them the support contract as well. To start this process, you must select “Yes” at the top of the screen if you are linked to existing warranty shares or if you are linking others. The process of interconnecting warranties, care packs or support agreements is as simple as clicking on the right link and following the instructions. If you have a lot of existing systems, it is very likely that the link via the Batch tool is preferable rather than linking them individually. The process of connecting one of the three options is the same, you enter the SAID (Support Agreement ID) number, care pack or warranty serial number and select the property type separately or several times.
Individual ownership means that you have control of the warranty and you need to set up warranty shares, and you need to add more to the share. Timeshare means that everyone, as the equal owner, can refer to the warranty and can therefore create and manage shares. By linking a care pack or a guarantee, you can also access other fields when linking. You can choose the country or region of the purchase and assign a nickname to the connected device, for example.B. the hostname of the device, so that it is easily recognizable by all members of the company. To add people to the user group, you only need the email address with which they signed up for your passport account….
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